Returns and Refund Policy

We realise that sometimes, even after you have put all the time and effort into making the right choice you might need to return your order.

We will always try to give you as much information as possible about our products and try to ensure that we leave no stone unturned when it comes to letting you know all the features and specifications. However, there is always the possibility that the product isn’t quite what you were looking for, or you might have ordered the wrong size. Please feel free to inform us at sales@dtc-uk.com if you feel we failed to mention any information that should be listed.

Whatever the reason, if you want to return your order, we are happy to offer you a 14 Day Returns Policy. This means that you can return any item you have ordered as long as you inform us within 14 days of taking delivery.

We offer this service on the following conditions:

All items must be in their original packaging and in a saleable condition. We cannot accept returns of items that are not in their original, undamaged packaging and not in the same condition as when delivered.

We have to have been informed that you wish to return your order within 14 days of you receiving the order. The first of these 14 days is the day you take delivery.

Carriage charges for unwanted returns will be at your expense; however we can arrange collection at an agreed cost.

We will refund any amount due to you within 30 days of the day we receive the item(s) back.